Returns & Exchanges

At LILYGO, we stand behind the quality of our open-source hardware and development modules with a comprehensive 30-day return policy. If your electronic components are defective or do not meet your project requirements, we are committed to facilitating a smooth exchange or refund process.

1

Initiate a Request

Contact our technical support team at [email protected] within 30 days of delivery, providing your order number and a brief description of the hardware issue.

2

Technical Assessment

Our engineers will review your request to determine if the issue can be resolved via firmware updates or if a physical return is necessary for inspection.

3

Secure Packaging

Once approved, pack the items in their original anti-static packaging to prevent electrostatic discharge (ESD) damage during transit back to our facility.

4

Refund Processing

After our quality control team verifies the returned components, your refund or replacement will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing